FAQ

Your Library Account

How do I pay fines online?

You may pay fines online by logging into your account and selecting the “pay fines” option.

What are the TPL's hours of operation?

Monday – Thursday | 10 AM – 9 PM

Friday | Closed

Saturday | 10 AM – 5 PM

Sunday 1 PM – 5 PM

How do I apply for a Library card?

To apply for a Library card, bring a valid Michigan Driver’s License or State ID with your current address on it to the Circulation desk in the Library’s lobby. You can view a list of who is eligible for a card here.

How do I log in to my Library account?

To log into your account, click on the Account on the navigation bar on troypl.org. This will take you into our catalog. Enter your Library card number and your password (PIN) and click Log In. From here you can review your account or renew your material.

How can I renew items?
Log into your account using the steps above. Click on Items Out. Select which items you wish to renew then click Renew Selected Items. If you wish to renew all items you currently have out, click Renew All Items. If you prefer to renew by phone, call 248.619.7590.
How can I place holds on items from home?
Search our catalog from the Library Catalog search box in the center of our homepage. This will take you into our catalog. When you find an item you would like to place on hold, click on the Place Request button located at the bottom of that item’s record. If you have not already logged in, enter your Library card number and your password (PIN). Click Submit Request. You can continue searching by clicking Return to Search Results or see your holds by clicking Go to Your List of Hold Requests.
Why is my account blocked when I try to place a hold?

Our automated circulation system blocks an account when a patron has $5 or more in fees. A payment to bring the fees under $5 will eliminate the block. When an account is blocked, the system will not allow holds to be placed nor items to be checked out using that Library card.

I can't remember my PIN. Can you give it to me?

If you forget your password (PIN), you can do one of two things.

If you have an email address registered with your Library account, go to the Library’s home page and click on Account in the navigation bar. This will take you to the log in screen, where you can click on Forgot Your Password? and have your password emailed to you.

Or, you can come into the Library and go to the Circulation desk in the lobby with your Troy Library card and personal identification. A staff member will be happy to help you reset your password (PIN).

What should I do if I lose my card?

If you lose your card, please visit the Circulation desk in the lobby. A staff member will assist you with a new card. There is a $3 fee for lost cards.

How do I download ebooks, audiobooks, or music?

The Library provides ebooks, downloadable audiobooks and music through several vendors. To use these services, please see the instructions here.

Library Services

How do I sign up for Library programs or events?

To sign up for Library programs, go to the Library’s program calendar. If an event is underlined, it requires registration. Click on the event to see a registration form.

Does the Library have computers with Internet?

The Library’s Technology Center has 44 computers with Internet access and Microsoft Office 2007. We have black-and-white and color printers, scanners, a fax machine, CD burners, and USB ports. In addition, we have a staffed Technology Desk to assist you with your questions. You must be 18 or older, or accompanied by a parent, to use Technology Center computers.

There are four computers in the Teen Resource Center, and 11 computers in the Youth Services Department. These computers have filtered Internet access and Microsoft Office 2007. The Youth Services Department also has four game computers.

To see our Internet policy, click here.

Computer use is free to Troy residents, and to residents of Suburban Library Cooperative communities. There is a daily, monthly, or yearly charge for residents of other communities.

Does the Library have public wireless internet access?

The Library offers wireless Internet, accessible from all areas of the Library. The Library also offers wireless printing from your portable device.

How do I reserve a meeting room?

You can call 248.524.3542 or come to the Technology Center to book a room at the Library. The Library has one conference room (capacity 12) and one meeting room (capacity 75) available for civic, educational or non profit groups. Troy–based groups can register for a room up to a month in advance. Non-Troy based groups can register up to one week in advance. To see our entire meeting room policy, click here.

Can I have an exam proctored at the Library?

Yes. There is a non-refundable exam proctoring fee is $20 for Troy residents and $30 for all others, to be paid in advance of scheduling the exam. To schedule a proctored exam, click here. A Library staff member will be in touch with you. If you have questions, please call 248.524.3542.

Does the Library have tax forms?

From December through April, the Library has printed copies of many of the most popular tax forms. All other times, Library staff can print out copies of any tax form for .10 cents a page.

Miscellaneous

How may I donate material to the Library?

Materials can be donated to the Friends of Troy Public Library by bringing the books to the donation area in the Library lobby to the right of the Circulation desk. Books may be donated any time the Library is open. There are receipts available in this area, which you may fill out and keep for tax purposes. The books are sold by the Friends in their bookstore and proceeds are used to support the Library.

Does the Library sell used books?

The Friends of Troy Public Library sell used books in their lobby gift shop and lower level book shop. The Friends Book Shop is located on the lower level of the Library and is open Saturday 10 AM – 1 PM and Sunday 1 PM – 4 PM. The Friends Gift Shop is open Monday – Thursday 12 PM – 4 PM, Saturday 11 AM – 4 PM and Sunday 1 – 4 PM. All proceeds are used to support the Library.

How can I apply for a job at the Library?

The Troy Public Library is a department of the City of Troy. All job posting and hiring is done through the City’s Human Resources Department. For a current list of job openings in the Library or in the City, click here.

How can I volunteer my time at the Library?

If you are 14 years old or older, you can volunteer your time at the Library. Depending on your age, you might be shelving books, assisting with programs, or working in the Friends gift store or book store. Complete the volunteer form and a staff member will follow up with you when an opportunity is available. Thank you for your interest in volunteering at the Troy Library!