Troy Public Library, MI

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Troy Public Library Lost or Damaged Items

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Lost or Damaged Items

Library patrons are responsible for returning all checked-out materials.  In the event that an item is lost or damaged, the patron has 2 options:

  1. The replacement cost for the item (based upon the original cost as indicated in the item record) and a $3.00 processing fee will be charged to the patron’s account.
    • If the patron pays the replacement cost and processing fee for a lost item and finds the item within 60 days of payment, they may be entitled to a partial refund (replacement fee less processing fee). Processing fees are non-refundable.
  1. The patron may replace the item and pay a $3.00 processing fee for it to be added to the collection.
**The following criteria for replacement items must be met:

  1. The replacement must be NEW.
  2. The replacement must be purchased from a major retailer, i.e. Amazon.com (not from an Amazon secondary seller), Barnes and Noble, Books-a-Million, etc.
  3. A copy of the receipt/proof of purchase from the retailer must be provided. This can be an electronic copy.
  4. The replacement must have the identical ISBN and publication date as the lost/damaged item.
  5. The replacement must be in the same format as the lost/damaged item.
  6. If a replacement item is provided by the patron, the patron forfeits the right to any refund if the original library item is later found.